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Returns Policy
Designerwear2u offer a money back guarantee which means if you are unhappy with your purchase for any reason, return it within 7 days of the date you received it for a full refund.
The original postal charges for sending the item will not be included in the refund which will be credited to your original method of payment.
Any garments returned must be in the original condition with all original packaging materials. Refunds will not be offered if the item has been worn or the labels removed. In the interests of hygiene we do not offer refunds on underwear unless faulty.
We will not accept responsibility for items damaged while worn, normal wear and tear or failure to comply with the correct washing instructions.
This does not affect your statutory rights as a consumer.
- Please e-mail us to inform us you are returning products.
- Complete the return form provided, stating reason for return, date of purchase and your order number.
- We do not accept responsibility for returned items damaged or missing in the post so it would be adviseable to use some kind of recorded postal service and make sure the items are parcelled up securely.
- Return all items to:
Designerwear2U
Returns Department
Exchange House
Lochpark Place
Denny
FK6 5AA
Christmas Returns
Please inform us via email that you are returning an item for refund or exchange. All Christmas returns must be returned within 14 days (before January 8th,) must have all tags attatched and must be unworn and in the same condition they were in when shipped. Please be aware we also have our sale around this time and this may result in an exchange not being possible. Whilst any refunds are released instantly from our account your Bank or Building Society provider may take a little longer to process the funds around this time.
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